Refund Policy

 

We want you to join us for Ride The Rockies, but understand that life gets in the way.

-What if I want a refund?

If you would like a refund for your registration please reach out to us by May 1st, 2024. All refunds will be submitted less a $34 processing fee for weeklong riders, $7 for day rider and $91 for prologue riders. Please note EnMotive protection plans are non-refundable. After May 1st, 2024

Registration fees will become non-refundable after May 1st, 2024. You may request a refund, less a $34 processing fee by contacting the Ride The Rockies office at info@ridetherockies.com before May 1st, 2024. EnMotive protection plans are non-refundable.

 

What is the EnMotive protection plan?

Protect yourself for certain otherwise non-refundable registration expenses if you are unable to participate due to unforeseen qualified reasons (Note that fees paid for products that have been shipped or picked up are not eligible for reimbursement under this plan). This offer is valid only at the time of your registration for the event. Learn more about the protection plan HERE.

 

Why am I charged so much for processing fees?

The processing fee that you see at the end of your registration is for the processing being provided and the convenience of using a credit card. These fees do not go to the race organization, but to the software company and credit card company that is used for the transaction. Businesses require sufficient revenue to cover expenses and a return on their time and investment so fees are charged accordingly. This also enables businesses to provide necessary support and development structure to continue to operate. Learn more about processing fees HERE.